This Privacy Policy describes how rcw77 ("we", "us", "our") collects, uses, stores, discloses, and protects the personal data of individuals who register and use the rcw77 platform at rcw77.app. By creating an account or using the platform, you acknowledge that you have read and understood this Policy.
Registration details, identity documents, transaction records, device identifiers, and session data necessary to operate the rcw77 platform securely and responsibly.
SSL/TLS encryption in transit, AES-256 encryption at rest, access controls, and regular security audits protect all personal data held by rcw77.
You have the right to access, correct, port, and request deletion of your personal data held by rcw77, subject to legal retention obligations.
rcw77 shares personal data only with licensed game providers, payment processors, and regulators — never sold to advertisers or unrelated third parties.
rcw77 uses strictly necessary and functional cookies to operate the platform. Analytics cookies are used in aggregate, anonymised form only.
Data queries and privacy complaints can be directed to rcw77 via live chat or email. We respond to all data requests within 30 days of receipt.
This Privacy Policy applies to all personal data processed by rcw77 in connection with your registration, use of the platform at rcw77.app, and any communications you have with our support team. It applies to all Members and prospective Members regardless of their location within Malaysia — including players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Bangsar.
rcw77 acts as the data controller for personal data collected through the platform. As data controller, rcw77 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is conducted lawfully, fairly, and transparently.
This Policy should be read alongside the rcw77 Terms & Conditions, which govern the overall contractual relationship between you and rcw77. In the event of a conflict between this Policy and the Terms & Conditions on a data protection matter, this Policy prevails.
rcw77 collects personal data through several means: directly from you during registration and account use, automatically through your interaction with the platform, and from third parties such as payment processors and identity verification services.
rcw77 processes your personal data on the following legal bases:
rcw77 uses the personal data we collect for the following purposes:
rcw77 does not use automated decision-making (including profiling) that produces legal or similarly significant effects on Members without human review.
rcw77 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We may share your data in the following limited circumstances:
Personal data is shared with third-party service providers who process data on our behalf under written data processing agreements. These include payment processors (FPX network participants, Touch 'n Go, Boost), identity verification services, customer support platform providers, and game software providers whose titles are integrated on the rcw77 platform. All such providers are contractually bound to process data only as instructed by rcw77 and to maintain appropriate security standards.
rcw77 may disclose personal data to gaming regulatory authorities, financial intelligence units, law enforcement agencies, or courts where required to do so by law, court order, or regulatory direction. Where legally permitted, rcw77 will notify the affected Member prior to such disclosure.
In the event of a merger, acquisition, or sale of all or part of rcw77's business, Member data may be transferred to the acquiring entity as part of the transaction, subject to equivalent data protection obligations being imposed on the recipient.
Some of rcw77's service providers and game platform partners operate servers located outside Malaysia. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection, rcw77 implements appropriate safeguards including standard contractual clauses or equivalent contractual protections to ensure your data remains protected to the same standard applied within the rcw77 platform.
rcw77 retains personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, and resolve disputes. Specific retention periods are as follows:
Data that is no longer required is securely deleted or anonymised in accordance with rcw77's internal data lifecycle procedures.
rcw77 implements technical and organisational security measures proportionate to the risk associated with the personal data we process. These include:
While rcw77 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are encouraged to use a strong, unique password for your rcw77 account and to enable two-factor authentication.
rcw77 uses cookies and similar technologies on the platform. The categories of cookies used are as follows:
You may manage cookie preferences through your browser settings. Note that disabling functional or analytics cookies will not prevent you from using the rcw77 platform but may affect the user experience.
As a Member whose personal data is processed by rcw77, you have the following rights, subject to applicable legal conditions and exemptions:
| Right | What It Means | How to Exercise |
|---|---|---|
| Access | Obtain a copy of the personal data rcw77 holds about you and information about how it is processed. | Submit a data subject access request via live chat or email to [email protected] |
| Rectification | Correct inaccurate or incomplete personal data held about you. | Update via account settings or contact support for KYC-verified fields. |
| Erasure | Request deletion of your personal data where it is no longer necessary or where processing was based on consent that has been withdrawn, subject to legal retention obligations. | Contact support via live chat or email. |
| Portability | Receive your personal data in a structured, commonly used, machine-readable format where processing is based on contract or consent. | Submit a portability request via email to [email protected] |
| Restriction | Request that rcw77 suspends processing of your data in certain circumstances, such as while a rectification request is being assessed. | Contact support via live chat. |
| Objection | Object to processing based on legitimate interests, including profiling for direct marketing purposes. | Contact support or use account settings to manage marketing preferences. |
rcw77 will respond to data rights requests within 30 calendar days of receipt. Where a request is complex or involves a high volume of data, this period may be extended by a further 30 days with notification to you.
The rcw77 platform is strictly restricted to individuals aged 21 and above. rcw77 does not knowingly collect personal data from individuals below this age. If we become aware that personal data has been collected from an individual who does not meet the minimum age requirement, we will immediately close the associated account and delete the data, or retain it only as required to report the incident to relevant authorities. If you believe that a person under the age of 21 has registered on the rcw77 platform, please notify us immediately via live chat.
rcw77 may send you promotional communications about offers, bonuses, and platform updates if you have opted in to receive such communications during registration or subsequently through account settings. You may withdraw your consent to marketing communications at any time by:
Withdrawal of marketing consent does not affect your ability to continue using the rcw77 platform. Transactional communications (account notifications, withdrawal confirmations, security alerts) are sent regardless of marketing preferences as they are necessary for the operation of your account.
rcw77 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. Material changes will be communicated to registered Members via email to their registered address at least 14 days before the updated Policy takes effect. The current version of the Policy is always available at rcw77.app/privacy-policy with the effective date prominently displayed. Your continued use of the rcw77 platform after the effective date of an updated Policy constitutes your acknowledgement of the revised terms.
For any questions about this Privacy Policy, to exercise your data rights, or to submit a privacy complaint, you may contact rcw77 through the following channels:
rcw77 is committed to resolving privacy concerns directly with Members. If you are not satisfied with our response to a complaint, you may escalate the matter to the relevant data protection authority or gaming regulator in the jurisdiction applicable to you.
rcw77 staff will never request your account password, full payment card numbers, or OTP codes through any communication channel. If you receive a communication purporting to be from rcw77 that requests this information, do not respond and notify us immediately via live chat.
Our support team is available around the clock to assist with data requests, account queries, and privacy concerns. Sign in to your account to manage your data preferences directly.